Trading terms

We have a general duty to conduct our business with you honestly, fairly, and professionally and to act in your best interests when opening and closing trades with you.

We may impose trading restrictions and rules on market orders, and we reserve the right to modify these rules from time to time in response to market conditions, technical constraints, or regulatory requirements.

Written information we provide through our Website, help centre, or other means is given without any warranty as to its accuracy. It does not constitute investment advice or a recommendation to enter into any trade.

You are solely responsible for the safety of your account, including your login credentials, recovery email, and any two-factor authentication device associated with your account.

You authorise us to act on instructions transmitted through your account credentials without further verification of the identity or authority of the person sending them. Instructions sent by fax, email, SMS, or social-media message will not be accepted.

Each time you place a trade, you make the following representations to us:

We reserve the right to remove or suspend any synthetic instrument from the Platform, giving you reasonable prior notice where this is practicable.

We may apply risk limits to your account, which may restrict the instruments you can trade, the trade types available to you, the maximum exposure you can carry, and the volume you can trade over a given period.

We may adjust the decimal precision, tick size, or minimum step of any instrument on the Platform, with prior notice where this is reasonably practicable.

We may suspend our Services or reverse trades when the accuracy of prices cannot be reasonably determined, including during unusual political or economic events, system failures, or communication breakdowns.

If we determine that an account has been used in bad faith or in an attempt to gain an unfair advantage over us, we may close the account and reverse any profits generated from the conduct concerned.

Profits accumulated on an account that we suspect has been used fraudulently or improperly may be rescinded, and we may recover any amounts already paid out to you in respect of such profits.

Charts and price displays on the Platform may vary slightly across devices and third-party tools because of differences in candle timing, time zones, and rendering. The underlying market data used to settle trades remains the same.

We are not liable for any losses that arise from differences between the chart you see and the market data used to execute or settle your trade. You are responsible for understanding how data is presented on the Platform.

The prices of synthetic instruments offered on the Platform are generated by cryptographically secure random-number algorithms. They are internally consistent and provably fair, but they do not track, represent, or confer any interest in any real-world financial market, share, commodity, index, currency, or digital asset.

Prices on the Platform are updated at most once per tick, at the frequency published on the product description page. No order can be placed, modified, or closed at a price that is not currently shown on the Platform.

For contract types that use an entry spot and an exit spot (for example, Rise/Fall, Higher/Lower, and Touch/No Touch), the entry spot is the next tick after your order is accepted, and the exit spot is determined in accordance with the rules published for that contract type.

For Digital Options and similar short-duration contracts, a sale of the contract may be restricted during the final 15 seconds before expiry.

For Accumulator contracts, the position will automatically close at the maximum payout, at the point the barrier is breached, or at the end of the contract term, whichever occurs first.

For Multiplier contracts, the payout is calculated by applying the selected multiplier to the percentage change of the underlying synthetic index from the entry spot. Stop-loss, take-profit, and deal-cancellation features operate in accordance with the rules published for each product.

Where a contract is affected by a corporate action, data-feed correction, or change in the underlying algorithm, we may credit or debit your account, cancel the contract, or restrict further trades in that instrument until the event is resolved.

Where leverage is offered, the maximum leverage available depends on the instrument, the product type, and our internal risk policies. We may reduce the leverage available to you at any time, with or without prior notice.

You must maintain adequate margin in your account to cover your open positions. It is your responsibility to monitor your margin level and deposit further funds if required.

When your margin level falls below the stop-out threshold published for your account, we will begin to close your open positions automatically, starting with the position showing the largest loss.

If your account enters a negative balance, you remain responsible for that balance unless negative balance protection applies and has not been excluded under Clause 8 of the General Terms of Use.

We will take all sufficient steps to obtain the best possible result for you when executing your orders, taking into account price, cost, speed, likelihood of execution and settlement, and any other factors we consider relevant. Because our synthetic-market pricing is produced by a single provably fair algorithm, execution occurs against Traxevo directly and cannot be routed to an external venue.

Orders are processed on a first-in, first-out basis in the order they are received. During periods of rapid price movement, your order may be filled at a price different from the price that was visible when you submitted it.

Stop-loss, take-profit, trailing-stop, and similar conditional orders are executed at the first available price after the trigger level is reached. Execution at or near the trigger level is not guaranteed.

Spreads may widen during periods of volatility, low liquidity, or system load. You should check the spread at the point of entry before confirming any order.

If we determine that you are placing an unusually large number of orders, generating excessive load on our systems, redistributing our price feed, or otherwise using the Platform in a way that is inconsistent with ordinary retail trading, we may suspend your account without notice.

Where activity described in Clause 5.1 results in gains on your account, we may reverse the affected trades, rescind any profits, close your account, and recover amounts already paid out to you in respect of those profits.

A manifest error is an error in a price, a payout, or a calculation that is obvious or palpable at the time it occurs — for example, a mistyped parameter, a software bug, or a feed misconfiguration. If a manifest error affects your trade, we may cancel or reverse the trade and reset your account to the position it would have been in if the error had not occurred.

If you believe that an error has occurred, you must report it to us immediately via the in-app help centre or by emailing support@traxevo.com. You must not knowingly take advantage of an error or continue to place trades that rely on it.

Where we make automated trading tools, strategy builders, or scripting interfaces available on the Platform, you may use them solely to place trades on your own account.

You are solely responsible for the strategies, parameters, and scripts that you create, import, or run on the Platform. We do not review automated strategies for suitability, profitability, or safety.

Automated tools can generate losses very quickly. You must monitor any running strategy and stop it immediately if it behaves unexpectedly, if the Platform is displaying errors, or if market conditions change.

We may, at our discretion, limit the rate at which automated tools can place orders, restrict specific order types, or suspend an account that is using automated tools in a way that causes excessive load or market impact on the Platform.